Warranty Policy
ZED 3 Year Warranty:
● Coverage: All ZED Wheels come with a 3-year warranty against
material or workmanship defects from the delivery date.
● Exclusions: The warranty is void if the product is incorrectly installed,
adjusted, maintained, modified, or used for commercial (rental)
purposes.
● Non-Covered Damages: The warranty does not cover damage from
crashes, impacts, abuse, or normal wear and tear (e.g., bearings,
nipples, brake tracks).
● Non-Transferability: The warranty is non-transferable.
● International Sales: Warranty does not cover shipping or return
charges outside the UK.
ZED Lifetime Crash Warranty:
● Coverage: Valid for the lifetime of the wheel, excluding age-related
degradation.
● Exclusions: The warranty is void if the product is incorrectly installed,
adjusted, maintained, modified, or used for commercial (rental)
purposes.
● Non-Transferability: The warranty is non-transferable and only valid
for the original purchaser.
● Repair Restrictions: Self-repair or third-party repair may invalidate
the warranty.
● Repair/Replace: ZED will repair or replace the wheels at their
discretion. Customers incur postage costs.
● Purchase Requirement: Must be purchased within 7 days of delivery;
does not cover crashes within the first 14 days.
ZED 30 Day Return:
● Return Conditions: Within 30 days, customers can return wheels for a
refund or product swap if not satisfied. Wheels with crash damage or
any other damage cannot be returned for a refund.
● Return Packaging: Returned wheels must be in the original box with
any supplied accessories.
● Refund Procedure: Follow the returns procedure for refunds (less
postage costs) to the original payment source.
● Policy Voids: The 30-day return policy is void if the product is
incorrectly installed, adjusted, maintained, modified, or used for
commercial (rental) purposes. Self-repair or third-party repair will
invalidate the right to return within 30 days.
● Right to Refuse: ZED reserves the right to refuse returns and to not
sell further wheels to customers who return wheels within 30 days.
● Notification: Notification of return must be submitted via the
“contact us form” before the end of the 30th day. After 30 days,
returns are accepted only if faulty.
● Shipping Costs: Return shipping costs (£25) will be deducted from the
refund.
● Eligibility: Custom specification orders are not eligible for the 30-day
return. Some models are excluded from the 30-day return scheme.
Check for details.
General Terms:
● Discretion: All warranty claims are at ZED’s discretion.
● Offers: Any offers made by ZED may be discretionary and subject to
withdrawal.