Returns Policy
1. This policy sets out the returns policy for goods or services purchased
through the online store operated by Zed Bike Wheels.
2. To be eligible for a return, your item must be unused and in the same
condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where
they are a custom order, or when items have been specifically ordered for a
customer.
4. Other types of services cannot be returned for a refund, for example
extended warranties or gift cards.
5. We offer an easy 30 day returns policy. Please see our 30 days return
warranty.
6. If the item you purchased was faulty or did not work properly, or you
think the item was not as described in the item description, please contact
us first before requesting a refund as we may be able to resolve your
problem to your satisfaction.
7. Where you would like to return a physical product you have purchased,
please contact us to let us know that you will be returning the item. To
obtain a refund for a non-physical product (like a service) please contact
us for further information about how this can be done.
8. Once your return is received and inspected we’ll contact you to let you
know whether your refund will be processed or not, and credit your original
method of payment, within a certain amount of days.
9. If you haven’t received a refund yet where we have told you we have
issued one, please check your bank account or card statement to make
sure it hasn’t been received and then contact your bank as some banks or
card companies take a number of days to credit your account.
10. If an item you purchased was purchased with a discount voucher, then
we will only refund the amount that you paid (and not the amount the item
was listed for).
11. If an item you purchased was in a sale then it may not be eligible for a
refund if you have changed your mind. If you are in any doubt please
contact us before making the purchase.